Accommodation partners
Hotel-level concierge. Without an internal concierge team.
AURUM provides white-label guest-experience support for premium holiday accommodation across the Gold Coast.
The model
You manage the accommodation. We handle the lifestyle requests.
Your team remains responsible for the property, accommodation booking and stay operations. AURUM handles guest requests around transport, restaurants, provisioning, chefs, yachts, wellness and special occasions.
The objective is simple: strengthen the guest experience while reducing non-core concierge work for the property team.
Why partner with AURUM
Extend the guest experience beyond the front door.
Stronger guest experience
Give premium guests one dedicated local point of contact for the details surrounding their stay.
Less operational interruption
Move restaurant, transport, provisioning and experience requests away from the property-management team.
Premium differentiation
Offer concierge access as a visible feature of selected properties, premium rates or VIP stays.
White-label capable
Agree how AURUM appears in the guest journey, including partner-led introductions and escalation procedures.
90-day pilot
Start small. Prove utilisation. Scale from data.
Our launch partner model is designed around a 90-day pilot. A planning starting point is $750 per month plus $150 per activated guest stay, subject to the final scope, property volume and service requirements.
At the end of the pilot, we review utilisation, request types, guest feedback and operational impact before agreeing the ongoing portfolio model.
Good to know
Frequently asked questions.
Do you manage the property?
No. The launch model is concierge and guest-experience support. The accommodation operator remains responsible for the property and accommodation booking relationship.
Can the service be white-labelled?
Yes. We can agree partner-branded introductions, guest communications and escalation processes appropriate to the portfolio.
Can we include concierge only on selected properties?
Yes. The pilot can focus on premium residences, higher-value rates or specific guest segments before broader rollout.
How is performance reported?
Partner reporting can include activations, request categories, service usage, guest feedback and operational observations, subject to the agreed scope and privacy requirements.