Arrivals & chauffeurs
Private airport transfers, executive vehicles and seamless arrival coordination.
Private concierge · Gold Coast
Gold Coast, beautifully handled.
Private concierge services for exceptional stays — from arrival and private dining to yachts, wellness, celebrations and the details in between.
Discreet · Local · Responsive
Private guest support
Curated local suppliers
White-label partnerships
Gold Coast based
Your stay. Our details.
Luxury is having less to think about.
AURUM gives guests one trusted local contact to coordinate the details surrounding their Gold Coast stay. Tell us what you need. We source, arrange, confirm and follow it through.
01One point of contact
24hSupplier reconfirmation
GCLocal network
Concierge services
Whatever the stay requires.
A curated network for arrivals, dining, private experiences, wellness, family requirements and special occasions.
Dining & private chefs
Restaurant requests, catering and in-residence private dining.
Yachts & experiences
Private charters, golf, helicopters, tours and memorable Gold Coast experiences.
Residence provisioning
Groceries, flowers, celebration touches and arrival essentials waiting at the residence.
Wellness
Massage, yoga, spa, beauty and private training coordinated around your schedule.
Families & occasions
Family support, childcare coordination, proposals, anniversaries and milestone stays.
How it works
One point of contact.
A simple concierge relationship from pre-arrival planning through to the final transfer.
01
Tell us about your stay
Share your dates, preferences, priorities and any special occasion.
02
We curate and coordinate
Your concierge sources trusted options, presents clear quotes and confirms the details.
03
Enjoy the Coast
During the stay, message your concierge when something comes up. We handle the coordination.
Private experiences
The right experience, not the longest list.
From a sunset charter to a private chef at your residence, AURUM curates options around your group, timing and preferences — then handles the logistics.
Concierge packages
Choose the level of support.
Concierge fees cover AURUM planning and coordination. Third-party services are additional and subject to availability and supplier terms.
$295 per stay
Pre-arrival assistance for a beautifully organised stay.
- Pre-arrival consultation
- Dining coordination
- Airport transfer coordination
- Experience recommendations
- Up to 3 concierge requests
$695 per stay
Our recommended concierge service for premium 3–7 night stays.
- Personalised pre-arrival planning
- Priority concierge messaging
- Dining and transport coordination
- Chef, yacht and wellness coordination
- Reasonable ongoing requests during stay
From $1,500
Dedicated support for VIP stays, complex itineraries and special occasions.
- Detailed itinerary planning
- Dedicated concierge
- Premium experience sourcing
- Celebration and event coordination
- Extended support by quotation
Launch pricing shown in AUD. Complex events, extended hours and long stays may be quoted separately.
For accommodation partners
Five-star guest service. Without building a concierge department.
AURUM provides white-label concierge support for premium holiday accommodation, while your team remains focused on the property and booking.
- White-label guest support
- Curated supplier network
- Guest request management
- Partner reporting
The AURUM standard
“The guest should never become the project manager of their own holiday.”AURUM COAST